Milan has an extensive internal transport network which includes the subway (metropolitana), the tram and bus network, and the suburban railway.
For information on routes, schedules, and fares, go to the ATM website or use their online journey planner.
At your arrival in Milan we will help you obtain an ATM student pass (“abbonamento urbano”) and we will pay for it. A passport and a passport-size photo are required: if you didn’t bring one photo with you there are photo booths in some subway stations.
Please remember that if you don’t have with you your pass you must purchase a ticket. A single urban ticket costs €2 and it is valid for 90 minutes. You must validate your unused ticket by stamping it in a machine, either when you enter the metro through the gates or when you board the bus (you will find a machine with a slot for the ticket upon entry). Always travel with a validated ticket. There is also a one-day ticket (€7, valid for 24 hours after stamping). If you carry a large piece of luggage you have to purchase an extra ticket. If you travel outside of the center of Milan the fare could be higher: click here for more information.
Siena is a small city and you can reach everything by foot. If you have to take a bus (for example from the train station to the Refugio) purchase the ticket before boarding and stamp it in the machine when you board the bus. A single urban ticket costs €1.50 (€2.50 if you purchase it on the bus). For more information visit Autolinee Toscane.
If you want to take a cab in Milan or other Italian cities, make sure to only use official taxis. These taxis are often white, but they can sometimes be yellow or other colors. They can also be recognized by the “TAXI” sign on their roof and the license number that is clearly displayed on the sides of the taxi, at the back and on the inside. Official taxis will also have a meter to measure and display the fare rate. You will have a better chance of being charged a reasonable fare by using official taxis.
Passengers arriving at airports and train stations are often the ideal targets for unlicensed taxi drivers trying to find business. It is not recommended to accept offers from these drivers. Their taxis may not be metered, and you may be overcharged. Official taxi drivers remain by their cars at the taxi stand and do not seek business in the arrival halls.
Taxi fares vary depending on the final destination, the amount of luggage loaded, the time of travel, and the number of passengers using the taxi. There is usually an extra charge for each suitcase loaded into the boot, and an extra charge after the third or fourth passenger. Taxi fares are more expensive at night, and on Sundays and public holidays.
Keep in mind that if you call a taxi, the meter starts running from where the taxi leaves to come and fetch you, and not from your collection point. You may decide to take advantage of fixed taxi rates based on departure point and destination (usually to or from the airport), which can be found on a table in the back of the taxi. If you do decide to do this, make sure you tell the taxi driver at the beginning of your ride and not at the end that you’d like to pay the fixed rate.
In Italy you can tip your cab driver, but it isn’t expected. Feel free to tip if they are helpful, they will appreciate it.
Taxis in Milan: Taxiblu +39 02 4040; RadioTaxi +39 02 6969; Autoradio taxi +39 02 8585.
Taxis in Siena: TaxiSiena +39 0577 49222
Please note that Uber and other ridesharing companies are not nearly as popular in Italy as it is in countries like the US and the UK and they are more expensive. Uber is available only in Rome and Milan.
You can otherwise use the it Taxi app, available in Italian and English on Google Play and the App Store. Created by the Italian taxi drivers’ union, the app allows people to search for and book taxis on their mobile phones.